Omni announced the addition of SageCRM to the growing list of CRMs supported by its Riva CRM Integration platform for Novell GroupWise. More than a Windows client plug-in, Riva CRM Integration delivers transparent, server-side, bi-directional synchronisation of appointments, phone calls, tasks and address books between SageCRM (on-demand and on-premise) and GroupWise. Advanced integration features enable users to access CRM opportunities, quotes and cases directly from any GroupWise client – web, desktop or mobile device.

Riva CRM Integration is one of the most exciting GroupWise enhancements in recent years. With Riva, GroupWise leapfrogs the competition in terms of its CRM integration capabilities. GroupWise has now become the industry's first transparent, server-side, multi-platform CRM and email collaboration client. This is a huge win for GroupWise customers who are looking to grow and enhance their business through integration.

Riva delivers the following benefits for GroupWise and SageCRM customers:

• No-touch integration:  End-users have the freedom and flexibility to work in the application of their choice. Data synchronisation between GroupWise and SageCRM is transparent to the user.
• Enhanced individual and team productivity:  Riva reduces the manual process of cutting and pasting information into the CRM. As a result, more valuable data is stored in the CRM for future customer interactions.
• End-to-end integration:  Riva serves as a bridge between SageCRM and all GroupWise clients (Linux, Macintosh, Windows, WebAccess, Evolution, IMAP, Outlook, GroupWise Mobile Server and BlackBerry Enterprise Server devices). Given SageCRM's out-of-the-box integration with Sage ERP systems, Riva creates an opportunity to synchronise Sage ERP data to GroupWise.
• Server-side, bi-directional synchronisation:  Riva checks for GroupWise and SageCRM updates via SSL-encrypted, SOAP communication. When users create or modify tasks, appointments, accounts and contacts, the appropriate changes are made on the destination system automatically.
• SmartConvert Drop Folders:  Users can copy GroupWise email into the Riva SmartConvert Drop Folders to directly create CRM opportunities, quotes and cases (support incidents) from GroupWise. The associated account(s) and contact(s) get created automatically. GroupWise email can also be archived to a CRM account using this strategy.

For more information on SageCRM Integration for GroupWise 7 and 8 (Bonsai), visit www.omni-ts.com/crm-integration/. For more information on other supported CRMs and Riva Managed Policies, Managed Applications and Reports for GroupWise, visit www.omni-ts.com/messaging.html.